Two signature linen pieces, designed to bloom with you.
Veloura Promise
Why Choose Veloura
What makes every Veloura piece worth the wait!
01
Natural Fibre Linen Cotton
Experience the natural breathability, durability and luxurious texture of natural linen cotton. Carefully selected for everyday comfort in tropical climates.
02
Versatile Styling
Designed to transition effortlessly from workdays to weekends, allowing endless styling possibilities with pieces already in your wardrobe.
03
Limited Drops
Every collection is produced in limited quantities, making each piece feel more special, intentional, and exclusive.
04
Proudly Made in Malaysia
Every piece is tailored by skilled local artisans, supporting quality craftsmanship and responsible production closer to home.
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Contact Us
We are committed to delivering an exceptional shopping experience. Should you have any questions regarding product availability, order assistance, or any other inquiries, please do not hesitate to contact us, our team will be delighted to assist you.
About Veloura
Proudly tailored by local hands in Malaysia. Crafted from a premium, high-density pure linen with a rich, visible slub texture that ensures confident opacity. Thoughtfully designed, locally made, and released in limited quantities. We celebrate women of different shapes and sizes through inclusive sizing from XS to 4XL, because exceptional linen should be enjoyed by more women, not just a select few.
Return & Exchange Policy
Each VELOURA piece is carefully crafted on a pre-order basis. Due to the nature of our production model, we maintain a strict but fair policy.
We only accept returns or exchanges under the following conditions:
Manufacturing defects (subject to verification by our team)
We do not accept returns or refunds for:
Incorrect size selection by the customer
Change of mind after order confirmation
All purchases are considered final once confirmed.
Exchange Request Terms
All exchange requests must be submitted within 7 days of receiving your order.
To be eligible for an exchange, items must be:
Unwashed and unworn
In pristine condition
Returned in original packaging
Items are in an unused, unaltered condition and still fitted with their original tags and security ribbon
VELOURA reserves the right to decline any request that does not meet these conditions.
Privacy Policy
Last updated: 18 June 2026
This Privacy Policy explains how VELOURA HQ ENTERPRISE (“we”, “us”, or “our”) collects, uses, stores, discloses, and protects your personal information when you visit our website, place an order, make a payment, contact us, or use any of our services.
By using our website or purchasing from us, you agree to the terms of this Privacy Policy.
1. Personal Information We Collect
We may collect personal information from you when you browse our website, create an account, place an order, make payment, subscribe to our updates, contact our customer service team, or interact with us.
The personal information we may collect includes:
Full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment status and transaction reference
Customer service messages or enquiries
Delivery and tracking information
Website usage data such as IP address, browser type, device information, cookies, and browsing activity
We do not collect or store your full credit card details, debit card details, online banking username, password, or sensitive payment login information. All online payment transactions are processed through our authorized payment gateway or payment service provider.
2. How We Use Your Personal Information
We may use your personal information for the following purposes:
To process, confirm, and fulfil your order
To arrange delivery or shipment of your purchased products
To verify payment and transaction status
To provide customer service and respond to your enquiries
To update you about your order, delivery, refund, exchange, or cancellation request
To manage your customer account, where applicable
To improve our website, products, services, and customer experience
To send promotional messages, updates, or marketing materials, where permitted
To prevent fraud, unauthorized transactions, misuse, or illegal activities
To comply with legal, regulatory, tax, accounting, or business requirements
3. Payment Information
Payments made through our website are processed by third-party payment gateway or payment service providers.
We do not store your full card information or online banking login details. Your payment information is handled directly by the relevant payment provider in accordance with their own security and privacy practices.
4. Disclosure of Personal Information
We may share your personal information with selected third parties only when necessary to operate our business and provide our services to you. These third parties may include:
Payment gateway or payment service providers
Courier, logistics, and delivery service providers
Website hosting, IT, system, and technical service providers
Marketing, advertising, or analytics service providers
Professional advisers such as auditors, accountants, or legal advisers
Government authorities, regulators, enforcement agencies, or other parties where required by law
We do not sell, rent, or trade your personal information to third parties.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, remember your preferences, and support website functionality.
You may choose to disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
6. Marketing Communications
With your consent, we may send you promotional messages, product updates, offers, or marketing communications through email, SMS, WhatsApp, or other communication channels.
You may opt out from receiving marketing communications at any time by contacting us or following the unsubscribe instructions provided in the message, where applicable.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, please note that no method of online transmission, electronic storage, or internet communication is completely secure. While we aim to protect your personal information, we cannot guarantee absolute security.
8. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, including order fulfilment, customer service, legal, tax, accounting, audit, and business record purposes.
When your personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.
9. Accuracy of Personal Information
You are responsible for ensuring that the personal information provided to us is accurate, complete, and up to date. If your information changes, please contact us so that we can update our records where necessary.
10. Your Rights
Subject to applicable laws, you may contact us to:
Request access to your personal information
Request correction of inaccurate or incomplete personal information
Withdraw your consent for marketing communications
Ask questions about how your personal information is collected, used, or disclosed
We may request verification of your identity before processing your request.
11. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of any third-party websites. You are advised to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or operational practices. Any changes will be posted on this page with the updated date. Your continued use of our website after any changes means that you accept the updated Privacy Policy.
13. Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
14. Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at:
Business Name: VELOURA HQ ENTERPRISE Business Registration No.: 202603143815 (PG0588524-X) Address: ECO MAJESTIC SEMENYIH, JALAN ECO MAJESTIC 3A/5, 43700 BERANANG, SELANGOR Email: veloura.hqmy@gmail.com Phone: +6010-4229445 Website: https://velouramy.com
Shipping Policy
Orders will be shipped once production is completed.
Delivery timelines may vary depending on courier service and location.
VELOURA is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances beyond our control.
VELOURA Terms & Conditions
Welcome to VELOURA. By accessing or placing an order on our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
1. General Overview
VELOURA is a contemporary modest fashion brand specialising in premium 100% pure linen apparel.
All items are thoughtfully designed and produced in limited quantities on a pre-order basis (2–4 weeks production time) to ensure quality, craftsmanship, and attention to detail in every piece.
2. Product Information
We strive to ensure all product descriptions, images, and details are accurate and true to the actual item.
However, slight variations in colour, texture, or finish may occur due to lighting, screen settings, and the natural characteristics of linen fabric.
Such variations are not considered defects.
3. Orders & Pre-Order Basis
All orders placed are considered confirmed purchases upon successful payment.
As our pieces are made-to-order, please allow 2–4 weeks for production and preparation before dispatch.
We reserve the right to decline or cancel any order at our discretion, including cases of suspected fraud or stock limitations.
4. Pricing & Payment
All prices are listed in Ringgit Malaysia (MYR).
Payment must be made in full at the time of order confirmation.
We reserve the right to adjust pricing without prior notice; however, confirmed orders will not be affected.
5. Shipping & Delivery
Orders will be shipped once production is completed.
Delivery timelines may vary depending on courier service and location.
VELOURA is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances beyond our control.
6. Return & Exchange Policy
Each VELOURA piece is carefully crafted on a pre-order basis. Due to the nature of our production model, we maintain a strict but fair policy.
We only accept returns or exchanges under the following conditions:
Manufacturing defects (subject to verification by our team)
We do not accept returns or refunds for:
Incorrect size selection by the customer
Change of mind after order confirmation
All purchases are considered final once confirmed.
Exchange Request Terms
All exchange requests must be submitted within 7 days of receiving your order.
To be eligible for an exchange, items must be:
Unwashed and unworn
In pristine condition
Returned in original packaging
VELOURA reserves the right to decline any request that does not meet these conditions.
7. Intellectual Property
All content on this website, including product designs, images, branding, and written materials, is the intellectual property of VELOURA.
Unauthorized use, reproduction, or distribution is strictly prohibited.
8. Liability
VELOURA shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
9. Amendments
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.
10. Contact
For any inquiries regarding orders or policies, please contact us through our official customer service channels.
Thank you for choosing VELOURA.
Where linen meets elegance.
Shopping Bag
Size Guide
Crafted from premium high-density pure linen with visible slub texture, confident opacity and feminine modest detailing.
